With the industrial revolution, technological innovation, and technological progress, we find ourselves in a constant transformation,  generating changes in the economy, society, commerce, politics, entertainment, education, and institutions of both nations. Even in the public sphere, private companies are incorporating technology and solutions based on artificial intelligence (AI) into their procedures to optimize services (Diaz et al., 2021). AI was a concept first used by John McCarthy at the Dartmouth Conference in 1956, and currently, there is no exact terminology for its definition. Estupiñán et al. (2021) define it as the application of technology to tasks previously restricted to humans, such as the generation of intelligent systems and devices like robots.

Vera (2023) argues that there are undoubtedly challenges and opportunities with Artificial Intelligence implementation in educational and university fields. One of the most significant challenges mentioned by the authors is the disparity in access to education. Although virtual education benefits many students, some do not have access to this technology, which could generate inequalities. One of the great possibilities offered by Artificial Intelligence is learning personalization; it can be tailored to each individual and provide different resources. In this context, the National Survey on the Availability and Use of Information Technologies in Households (ENDUTIH) estimates that by 2022, 93.1 million individuals in Mexico will have access to the internet.»

The world is developing at an impressive pace, continually transforming classrooms into better learning places. After the paradigm of blended learning, hybrid learning, and integrated virtual education (using accredited virtual schools), we are now in the era of chat and artificial intelligence in education. (Diaz et al., 2021)Today, we support artificial intelligence in education. This is a major change in the lives of students and stakeholders. Like many innovations, many stakeholders have identified artificial intelligence in education as «disappointing.» Nevertheless, it is challenging to fully accept this possibility.